We want you to be happy with EvoSeedbox. If the service is not right for you, here is exactly how refunds work.
7-day money-back guarantee
Every new service comes with a 7-day money-back guarantee. If you cancel within 7 days of the date your service was first activated, we refund the full amount you paid for it. You do not need to give a reason, although feedback helps us improve.
The guarantee applies to the first payment for a new service. It does not apply to renewals, upgrades, add-ons, or to a second or later service ordered by the same customer for a plan they have already trialled.
How to request a refund
Open a ticket from your client area at client.evoseedbox.com, or email [email protected] from the address on your account, and ask to cancel and refund the service. The request must reach us before the 7-day window closes. We confirm every refund request by ticket reply.
How and when you get your money back
Refunds are returned to the original payment method. We issue the refund within 3 business days of approving it. Card refunds usually appear on your statement within 5 to 10 business days depending on your bank. PayPal refunds are usually immediate. We cannot refund to a different card or account than the one used to pay.
90-day limit on payouts. Refunds to the original payment method are available for up to 90 days from the date of the payment. After 90 days, any amount we agree to refund is added to your EvoSeedbox account as credit. Account credit can be used for any of our services but cannot be paid out.
After the 7 days
You can cancel at any time from the client area. Cancellation stops future billing and your service remains active until the end of the period you have already paid for. Payments for periods already started, including renewals, are not refunded.
If we have to discontinue a service or cannot deliver what you paid for, we refund the unused portion of the current period or move you to an equivalent plan, at your choice.
When we decline a refund
We may decline a refund, or refund only part of a payment, if the account was used in breach of our Terms of Service or Acceptable Use Policy, if it was suspended for abuse, or if the same customer has previously received a refund for the same plan. We reserve the right to refuse future orders from customers who repeatedly order and refund.
Chargebacks
Please contact us before opening a dispute with your bank or card issuer. We resolve almost every billing problem within one business day, and a refund reaches you faster than a chargeback does. Accounts with an open chargeback are suspended until the dispute is resolved.
Contact
EvoSeedbox is a service of Khush Technologies.
EvoSeedbox Support
[email protected]
client.evoseedbox.com
