Frequently Asked Questions

 

 

1. What happens when I reach my bandwidth limit ?
Your seedbox will be limited at 1 mb/s. We generally have a lot of bandwidth left by the end of the month. In case you run out bandwidth, raise a ticket with us. If we have bandwidth left, we will allocate more for you free.

2. Is public torrents allowed?
You can download public torrents and stop the torrent. Uploading is not allowed.

3. Where are the servers hosted.
The servers are hosted at evo-switch data center Netherlands.

4. IS autodl-irssi Installed?
Yes, it comes pre-installed with all our boxes.

5. Do I have SSH access?
No, all major rutorrent plugins come pre-installed. We have setup auto reboot script. In case your seedbox goes down, the system will automatically reboot it.

6. Is there any kind of contract?
No, you can pay on monthly basis and the payments are though PayPal.

7. Do we keep logs?
No.

8. How can I change my password?
Raise a ticket with the support with the password you want, and it will be changed.

9. I hope there are no VAT and / or processing charges involved?
No vat added.

10. I hope there is no setup fee.
There is no setup fee.

11. I hope you accept payments by PayPal.
Paypal payments accepted only.

12. The 10TB bandwidth you offer is just upload or upload and download combined?
Most people don’t run out if bandwidth. If they do and we have bandwidth free on the server, we add more if required free. It is volume bandwidth but doesn’t applies to ftp transfers.

13. Please let me know if it will be possible for you to move data from my current seedbox to the new one.
Yes it is possible, if you plan to shift, we will transfer your files.

14. I see that you have coupons for recurring discounts on your boxes. Does it mean that the price that I pay today after applying coupon will be the price I pay always or will this coupon added price work for sometime only?
It will be a permanent recurring.

15. Is http download link provided ?
Yes a HTTPS link is provided with all plans, so you can download from your browser.

16. Am I anonymous ?
Yes absolutely , we don’t keep any logs, neither will share your details at any cost.

17. Didn’t receive your details?
Check your email spam.

18. Is Plex available on all plans?
Plex is available on plans speed and above (starting from 8 $).

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